Guided E-Bike Tours


These are the only terms in which we offer our guided tour services, please read them carefully prior to booking with us. Other important information such as our Declaration form, Rider consent form, policies and procedures and health and safety documentation can be requested through our website or at our office at any time.


1.1  We offer a range of tour choices that are detailed online, Terms applicable to these are set out in clause 1.

1.2  Rider changes. If you wish to change or update the details of any rider, please inform us which rider is being replaced/updated, and supply the full appropriate details of the new/updated rider. New riders must complete all appropriate documentation before arrival and are subject to acceptance by the trip leader.

1.3  When participating with us you must;

  1. Not smoke (whether conventional or electronic cigarettes).

  2. Not behave in a manner that is abusive or threatening or causes offense to other customers or staff.

  3. Not consume or be under the influence of any alcohol.

  4. Not play loud music or operate any personal device at a volume that may be disruptive to others.

  5. Take all rubbish home or place it in appropriate bins.

  6. Do not interfere with the bike or equipment fitted to the bike.

  7. Not to deliberately or recklessly damage or deface any part of the bike or equipment provided.


2.1  Helmets. We have a strict policy that helmets are to be worn at all times when utilizing the E-bikes provided. Failure to comply with this may result in the cancellation of your ride and/or refusal to allow you to participate. If you have your own helmet that is suitable to the activity you may bring it but it must be accepted and fitted appropriately by the tour leader. If you bring your own helmet, it must be less than 5 years old and meet specification EN1078.

2.2  Images. Images of bikes on the website are for illustrative purposes only. 

2.3  Responsibility. You will be responsible at all times for the bike and equipment allocated to you and/or that you are in use of for the duration of the ride. You, the customer, will be liable for any loss of damage incurred during the ride. 

2.4  Security. Our bikes and/or equipment are not to be left unattended at any time, unless locked away securely by staff.

         3. GIFT VOUCHERS

3.1  Gift vouchers may be purchased and are valid/redeemable towards the trip or route stated on them.

3.2  We do not hold any responsibility for lost/damaged vouchers once they have been purchased and passed over to the customer.

3.3  Gift vouchers may not be used to purchase further gift vouchers. 

         4. PHOTOS

4.1  You may take your own photographs or videos on our premises but you must be confident that you are not causing a hazard to other riders when stopping to film or take photographs. We reserve the right to ask you to cease photographing or filming at any time for any reason.


5.1  Your booking is accepted once payment is received, you will receive confirmation containing the appropriate details once payment has been taken.

5.2  You must supply us with the required information in order to go through with your booking (rider consent form, declaration).

       6. PAYMENT

6.1  Payment for rides must be made in full, upfront before the ride date.

6.2  If you wish to cancel a booking, you may do so and receive a full refund any time up to 48 hours before the ride. A cancellation within 48 hours of the booking will result in no refund being awarded.

6.3  Refunds must be made via the method of payment.


7.1  If for any reason, you wish to make a change to your booking, please inform as far in advance as is possible, this will allow us to accommodate your changes as best as possible.

7.2  If at any time we need to change or cancel your booking, you will be notified at the earliest possible time.

7.3  We may from time to time need to cancel or move trips, this may be due to unforeseen circumstances, such as adverse weather or bike accessibility. You will always be notified as soon as possible of this. If we must rearrange your trip, we will always try to find another time/date to suit you, if this is not possible, a refund may be requested.

          8. LIABILITY

8.1 You, the customer, are responsible for any/all personal effects/belongings that you bring on site and on rides at all times. We accept no responsibility for your personal belongings at any time. You understand the nature of the rides and understand the risk to personal belongings.

8.2  Where your personal property is lost on site, please let us know as soon as possible. Where we are able to look, if found, we can store lost belongings for up to 30 days, after which time the items may be destroyed or discarded.

8.3  Nothing in these terms excludes or limits our liability to you in any way that cannot be excluded or limited by law.

         9. GENERAL TERMS

9.1  Staff representations. Anything said to you by a member of staff or person on our behalf should not be misconstrued as a variant of these terms.

9.2  Safety. For the safety of our team and our customers, we reserve the right to ask anyone to leave our premises at any time if we suspect that anyone is under the influence of drugs or alcohol. Additionally, irresponsible behavior, endangering other riders, being abusive to other riders, or causing general disharmony will result in exclusion from our premises. 

9.3  Each of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining terms will remain in full effect.

Guided E Bike Tours


Stage S35, Blackshore Southwold Harbour, Suffolk IP18 6TA